Appoink is a service where fans can book an appointment to meet with creators. This privacy policy applies to all creators, fans, and visitors of Appoink, and is part of our Terms & Conditions.

Appoink is a worldwide service owned and operated by Nunuworks, Inc. When we refer to Appoink (“we”, “us" or “our”) in this policy, we refer to the Appoink website, applications, and services only, not any other services owned or operated by Nunuworks, Inc. When we refer to our users, we refer to creators, fans, and visitors to Appoink.

By using Appoink, you agree that the personal information that you provide directly to us, or that we collect through your use of the service, may be transferred to and stored in Canada or United States and handled as described in this Policy.

Information You Provide

This is information that you provide to us through text fields and other input methods, such as your name, business name, phone numbers, custom link, passwords, bio, photos, locations, email addresses, billing information, other links, payment information, appointment details and availability times etc. The information we collect differs depending on if you create an account as a fan or a creator. We only store the information you provide to us directly or permit us to collect while using our service.

We may also collect information via device integrations if you consent to it. These device integrations can include, from your device contacts and calendars.

We also collect information via integrations with other applications if you consent to it. These application integrations can include apps like Zoom and Google. This information is not likely to be information we have told you we collect elsewhere in this Policy, but we will update this Policy if that changes.

Fans on Appoink

A fan is someone who pays and books appointments with creators on Appoink. As a fan, you must provide your payment information to our payment processor, Stripe. You can learn more about Stripe’s privacy policies. At this time, Appoink does not receive or store your full credit card number. Payment processors provide us with a token that represents your account, your card’s expiration date, card type, and the last four digits of your card number. If you are required to provide your name and email address to the payment processor, then they also provide us with that information.

We collect and process information about the creators you book an appointment with, your appointment type, and how often you book them.

Creators on Appoink

A creator is someone who accepts or rejects appointments made by fans on Appoink. To become a creator, you must create a page that describes what services you are providing and how. To receive payouts you have to create an account with our payment partner: Stripe. We may also collect your bank account information to process payouts. You must also provide us with additional information for tax purposes. Depending on your location, local government regulations may require you to fill out a form with some combination of your: Name, Bio, Business Name, Type of Business, Description of Services You Provide, Address, Social Security Number (or Social Insurance Number or equivalent), Employer Identification Number (Business Number), Country of Residence, Foreign Tax ID Number, Date of Birth, Bank Account Information, Phone Number and so on.

Additional Information We Collect

We collect information automatically as you navigate Appoink or through our third-party analytics providers. We may store the following usage information: the type of device you use to access Appoink, your operating system, browser type, IP address, and device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your self-disclosed country, your IP address, and the credit card you used for payment.

Information Collected by Third Parties (Cookies)

We use Cookies on our website that collect information to allow us and third parties to understand your use of Appoink. Appoink uses cookies and other tracking technologies to provide a great service. Cookies are not strictly necessary for Appoink to work, but they will provide a better user experience. If you choose to delete or block certain cookies, some features of Appoink may not work as intended.

How We Use Your Information

We process your information to:

• Verify your identity to comply with state, provincial, federal or international laws
• Allow you to sign in to your account
• Allow you to pay a creator and book an appointment
• Send you emails relevant to your account
• Provide to you existing and enhanced services related to your Appoink account
• Promote your Appoink account for greater discoverability, if you are a creator
• Spotlight or promote or celebrate creators
• Market Appoink products and services to you or to audiences similar to you based on your networks and common factors that others have with you
• Understand how you use the service, and create better tools for creators to serve their fans
• Conduct research and development to improve Appoink and develop future products
• Prevent fraud and abuse on Appoink

Information We Share with Creators

By becoming a fan of a creator, you agree to have the following information shared with that creator:

• Your name, phone number and email address, and any other information you provided on your Appoink profile or that comes via integrations with other applications that you consented to.
• Any messages you send creators through Appoink
• All information about your booking of an appointment, including the amount paid and the appointment time & date, but not your full payment card information (only the last 4 digits).
• Some aggregated and anonymized data about how you use Appoink that cannot be linked back to you or any individual user

Creators agree to this Privacy Policy as well so they also agree to keep your information private and confidential before they use Appoink to accept appointments from their fans. Note, however, that if you and a creator take photos or videos together when you meet, by booking an appointment with that creator, you are agreeing the creator may post those photos or videos online.

Information We Share with Third Parties

We never sell your information to third parties. We will only share data with third parties, other than with creators, under the following circumstances:

• with their consent, to creators’ integrated applications such as Zoom, Google Calendar or Google Meet.
• with our own integrated applications, which are provided by companies that are contractually engaged by us to provide the following services to us: data storage, data analytics, cloud hosting, payment processing, marketing, advertising, calendars, videoconferencing, and fraud detection and prevention. These companies may have access to your data to perform their services and are obligated by contract to safeguard any of your data they receive from us to the same extent that Appoink protects it.
• to protect the security or integrity of Appoink, and to protect the rights, property, or safety of Appoink, its employees, users, or others, if we believe that disclosure is reasonably necessary to comply with a law, regulation, or other valid legal process (e.g., subpoenas or warrants served on Appoink). If we are going to release your data, we will do our best to provide you promptly with notice by email, unless we are prohibited by law from doing so.
• in connection with the sale, merger, bankruptcy, sale of assets, or reorganization of our company. We will notify you if a different company receives your data. The promises in this privacy policy apply to any data transferred to a new entity.

Information We Collect from Third-Parties

When you create an Appoink account, you can elect to connect your calendars or video conferencing account(s) (e.g. Google Calendar, Zoom Video) with Appoink, and we will collect and store information from those services:

• Calendar entries and their details
• Video Call or Webinar appointments and their details

This information allows us to provide you with a better Appoink experience and also helps guide the future development of Appoink. We use this data to:

• help fans avoid booking creators when they are busy
• assess how to make creators more successful on Appoink
• analyze and improve our own applications and websites

Information We Share with the Public

A fan’s information is always kept private except when they successfully book an appointment with a creator, then their information is shared with the relevant creator only. All payment information, except the last 4 digits of a payment card (which is provided by Stripe, not Appoink, is kept private when an appointment is booked successfully. The following creators’ information is publicly accessible to everyone:

• your profile information: pictures, username, name, location, bio and website links
• your appointment types: how long a fan can book you for, the appointment price, description, location details and any additional details you chose to share
• your calendar’s availability is also visible but appointment details aren’t publicly visible (only indicators of whether you are busy or not at certain times)
• your aggregated or anonymized usage data in blog posts, press releases, or in other ways to share information about Appoink’s usage. Aggregated or anonymized data cannot be linked back to any individual Appoink user
• number of fans, appointments booked, appointments accepted, appointments rejected, and the aggregate total of feedback ratings

Your Rights About Your Data

Communications

By agreeing to our terms of use, you expressly agree that Appoink may:

• provide you with information about our service, service enhancements, or new Appoink features, while you are on our website or using our apps, from which you may not opt-out.
• send you messages regarding our existing service, or enhancements related to our existing service, when you are off our service, via email, or text messages, from which you may not opt-out.
• send you messages related to services we provide that are separate from our existing service via email or text messages, from which you may opt-out.
• if you are a creator, market that you are a creator on Appoink to audiences similar to you based on your networks and common factors that others have with you (i.e., to other creators who may also wish to join Appoink).
• send you marketing emails or texts if you don’t have an Appoink account but have consented to receive such messages.
• promote your account for greater discoverability if you are a creator.

We will never sell your information to third parties for marketing purposes.

Accessing or Updating the Information in Your Account

You can access and update information associated with your account on your settings pages.

Deleting Your Account

You may self-initiate a deletion of your account directly via our application by going to your Account Settings. Please be aware that this is a final act and cannot be reversed.

Turning off Push Notifications

When you (a creator) download the Appoink App, you may receive notifications on your mobile device. These can be disabled in the App’s Notifications Settings.

Turning off Text Notifications

Fans can receive text message notifications from creators as well as Appoink. These notifications are directly related to their appointments and cannot be turned off. Fans agree to receive these notifications when they book an appointment via Appoink.

When you (a creator) download the Appoink App, you may receive text messages notifications. These can be disabled in the App’s Notifications Settings.

Turning off Email Notifications

Fans can receive email message notifications from creators as well as Appoink. These notifications are directly related to their appointments and cannot be turned off. Fans agree to receive these notifications when they book an appointment via Appoink.

When you (a creator) download the Appoink App, you may receive email messages notifications. These can be disabled in the App’s Notifications Settings.

Verification of Requests

Users maintain a passwordless account with Appoink. To login or signup, we verify users via a text message code or emailed code. If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging into your Appoink account this way.

If we are unable to verify your request, then for your own protection, we reserve the right to deny the request.

Compliance with EU Privacy Laws

Appoink is an international service that complies with the General Data Protection Regulation (GDPR) for our users based in the European Union. We act as Data Controllers, as defined under the GDPR, and process personal data based on our legitimate interests, and for contractual necessity in providing you the Service as described in “How We Use Your Information.” We also process and share personal information based on notification and users’ consent, which our users may revoke at any time.

Appoink is responsible for the processing of personal information it receives or subsequently transfers to a third party acting as an agent on Appoink’s behalf. Appoink is subject to the regulatory enforcement powers of the Canada Competition Bureau.

Compliance with California Privacy Laws

Appoink is an international service and as such, we are also subject to the California Online Privacy Protection Act (CalOPPA) for our users based in California. Appoink provides California residents, and all users, the right to view or access their information via the application’s various features. All users also have the right to submit a request for deletion of information by going to their application settings.

California Do Not Track Disclosure

We do not respond to Do Not Track (DNT) settings in your browser or on your mobile device.

Exercising Your Data Rights

Users in certain locations may have certain rights under the General Data Protection Regulation (GDPR) or under the California Consumer Online Privacy Protection Act (CalOPPA) regarding data that Appoink controls as a Data Controller as defined under the GDPR, including:

• the right of access to their personal data,
• the right to correct or rectify any inaccurate personal data,
• the right to restrict or oppose the processing of personal data,
• the right to erase or delete their personal data,
• the right to personal data portability, and
• the right to opt-out of the sale of personal information.

You can exercise rights over your data on Appoink in the following ways:

• accessing, reviewing, modifying, and updating your data by logging into your account at Appoink and going to your settings.
• viewing our privacy policy and data practices on this privacy policy page.
• deleting a previously disabled account by emailing Appoink at [email protected].
• opting out of marketing by unsubscribing from our marketing emails.

If you are unable to log into your account and are unable to recover your account with a password reset request, then you may reach out to us at [email protected]. We reserve the right to decline your access to or recovery of your account, at our discretion, to prevent an unauthorized takeover of your account.

Contacting our Data Protection Officers

If you have privacy concerns or questions, you can contact our European or US Data Protection Officers (DPOs) via email at [email protected]. You may also contact us via our Contact Us page.

Establishing an Authorized Agent

You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government ID, and the authorized agent’s valid government ID. Please contact [email protected] with your request. To protect your information from account takeover, we may decline access to or recovery of your account at our discretion.

Privacy Discrimination

We do not discriminate against users who exercise their privacy rights.

Our Data Retention Period

We understand that Appoink is not a service some users will use on a daily, weekly, or perhaps even monthly basis. We will keep your account active and therefore retain your account information so that you can use our services whenever it is convenient for you to do so, even if you don’t use Appoink very often. If you delete your account, or request us to delete your account, we will permanently delete all of the information you provided to us and that we may have collected about you. We will only retain information after you delete your account that we are required to retain in order to comply with local, state, provincial, federal, or international laws.

Our Security Practices

The security of your personal information is important to us and we follow the most up-to-date industry standards to protect it.

Not For Children

Appoink is not directed at children under the age of 18, and children may not create an account or otherwise use Appoink. If you are the under the age of 18, you must have explicit permission and consent from your parents to use Appoink.

Changes To This Policy

We may sometimes make changes to this policy. If we make material changes that adversely affect your rights under this policy, we will let you know by posting an announcement on the site or sending you an email or text in advance of the changes coming into effect. Continuing to use Appoink after a change to this policy means you accept the new policy. If you have any questions, please email [email protected].